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Customer service is very important to us. If you have any questions please read below or contact us ASAP so that we can talk and fix the the situation promptly
Purchases made from 11/01/2016 through 12/15/2016 may be returned for credit towards the original form of payment through 1/31/2017. Items must be returned in original condition with attached price tickets and must be accompanied by the packing list or original sales receipt. All other conditions of our Return Policy apply.
EXCHANGES
We are not accepting exchanges at this time.
RETURNS
We're bummed things didn't work out for you, but here's the good news: we accept returns within ten (10) days of purchase (AKA the date listed on your receipt) for most items in new condition. You just can't return anything that's worn, damaged, washed, or altered in any way. All original tags must be attached. Gift cards are non-returnable and non-refundable. Refunds will be processed within approximately 7 to 10 business days after we receive your return. Original shipping charges are non-refundable. We do not accept returns nor exchanges on wholesale orders.
If the item is damage during transport, please contact us within 10 days of receiving the item. Take a picture of the PACKAGE AND THE ITEM and send us the pictures right away. info@LUCIANA.store
Returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of 20% restock fee, which will be deducted from the amount to be refunded to you.
PLEASE FOLLOW INSTRUCTIONS:
1. Start your return by clicking this link
2. Download the form and fill it in. Please include it in your return package
3. Drop off at your nearest UPS location
4. You will receive an email from our returns team letting you know the refund has been completed
PLEASE NOTE: returns for a refund to your original payment method (i.e. credit card, Paypal) will require a handling & processing fee of 20% restock fee, which will be deducted from the amount to be refunded to you. Please note that original shipping charges are non-refundable.
INTERNATIONAL RETURNS
You will receive your refund in the original form of payment. Unfortunately we cannot refund duties, taxes or shipping charges. Please follow same instructions above.
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