Customer Care

Orange County, CA

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Position overview:

Supports all contact channels by successfully handling inquiries via email, chat, phone, social media and other channels as assigned

Assists customers with placing, tracking, and returning orders while maintaining a friendly, can-do attitude

Create a fun shopping experience by providing styling advice to customers

Provides follow up and action on customer service related issues if needed



Must be able to hear, understand and communicate verbal and written instructions in a professional and courteous manner

Must possess visual acuity to read and comprehend computer screens, labels, RF scanners and to maneuver throughout facility

Ability to defuse situations and calm customers when needed

Strong computer skills to include social media, MS Office and web based systems